Out of Hours & Emergency Care

Emergency Care

If you have an Emergency Medical Condition, call 999 or go to the nearest hospital Accident and Emergency department.

An Emergency Medical Condition is:
  • a medical or psychiatric condition that shows itself by the rapid onset of symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs;

or if

  • you are in active labour when there isn’t enough time for safe transfer by your own transport to hospital before delivery or if such a transfer poses a threat to you (or your unborn child’s) health and safety. Dial 999 to be taken to the nearest Maternity Unit

Unless you need emergency medical attention, it is best not to go to your local A&E department. A&E doctors and nurses are equipped to deal with serious medical cases, not routine and minor ailments. See below for more information of alternative services to choose.

NHS 111 

On 19th March 2013 the new NHS 111 telephone service was launched in our area to make it easier for people to access local health services when they have an urgent need.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should call 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. This new service replaced the NHS Direct 0845 service and provides all GP out of hours call handling.

Urgent Care

An Urgent Care need is one that requires prompt medical attention but is not an Emergency Medical Condition. If you think you may need Urgent Care, call the surgery on 01454 616767. 

When the surgery is closed you can:

  • Be automatically re-directed to the out of hours service.
  • Visit a walk-in clinic for minor illness or minor injury such as a wound or sprain. You are likely to have a shorter wait than at A&E.
  • Visit a minor Injury Unit for all minor injuries such as wound, sprains and broken bones.

NHS Walk-in Centres: 

NHS Walk-in Centres offer fast and convenient access to health advice, information and first aid and you can walk in without an appointment, seven days a week.

Minor Injury Unit:

MIU treat patients with injuries such as cuts and grazes, broken bones, minor burns and scalds, bites and stings, strains and sprains, minor head injuries, and minor eye or ear problems. It is staffed by emergency nurse practitioners and most patients are treated within two hours of arrival. For many people the MIU offers a speedy, convenient way to access urgent care for minor injuries which means they do not face longer waits at A&E.

    Yate West Gate Centre

    21 West Walk
    Yate Shopping Centre
    BS34 4AX
    (Next door to the library)
    Tel: 01454 315355
    Open Monday to Friday:

    8.30am – 7.30pm 

    Open Saturday & Sunday:

    10.00am – 2.00pm

    Southmead MIU

    Gate 35, Level 0
    Brunel building
    Southmead Hospital
    Southmead Road
    BS10 5NB

    Tel: 0117 414 5100 or 0117 414 5101
    Open 24 hours 7 days a week including bank holidays