You now have a choice of how to contact a Doctor:
- Via the online tool "Ask my GP" - you will be asked a series of questions and the doctor will call you back within an hour of the practice opening or from your enquiry, whichever is the earliest.
- Via the Receptionist by phoning 01454 616767 and hold the line. You can ring between 8.00am and 6.30pm, Monday to Friday.
- Please be aware that as we are a Teaching Practice there are occasions when a medical student, or a new GP trainee, may be present during consultations. We normally advise you of this before your appointment.
Please note that our online appointment service has now moved to a new service called "Patient Access".
Patient Access is a service which patients can register for in order to:
- View, book and cancel appointments
- Order repeat prescriptions
- Update your contact details
- View your allergies
- View your immunisation status
- View your detailed coded record
To register you will need to apply in person with 2 separate forms of identification (1 photo ID and 1 separate proof of address) and complete the "Patient Access Registration" form.
Examples of acceptable ID include a driving licence, passport, a recent utility bill (gas, electric, satellite, TV, phone bill) issued within the last 3 months, bank statement, council tax bill for the current council tax year, mortgage statement.
Please note Patient Access is not available for children aged under 16 years old.
To log into Patient Access please click here
Patient Access offers a mobile app, free on Android and iOS
A range of appointments are offered - "pre-bookable" and "on the day".
We may offer
- An appointment with our Nurse Practitioner who can help with minor illness/minor injuries, e.g. sore throats, chest and urinary infections.
- To talk to a Doctor or Nurse on the telephone for help and advice.
- If you wish to discuss your issues with a specific doctor our Reception Staff are happy to advise you of your Doctor’s availability or complete our online tool "Ask my GP" and you will see which Clinicians are available that day.
- Urgent cases are seen on the day and you may be seen by your normal doctor or our Duty Doctor.
To help us make your appointment as quickly as possible please consider the following:
- Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
- Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit or urgent appointment before 10am
- Ringing for prescription queries after 11am (please note we do not take repeat prescription requests over the phone). Click here to request a repeat prescription online.
- Ringing for the results of tests after 11am. Reception staff will be able to let you know whether the test is back but not the result.
Evening and weekends
When the practice is closed for urgent advice and treatment, please contact the out of hours service by dialling 111. Alternatively for non-urgent advice and treatment try our online consultation service by contacting our Doctors online.